Privacy policy for our clients
Our commitment to data security and transparency is unwavering
Introduction to our privacy approach
Your privacy is a top priority at xeltrionavo. We are dedicated to collecting only necessary information, maintaining confidentiality, and complying with Australian privacy regulations.
This policy explains the types of information we collect, why we need it, and how it is used, protected, and stored during our service delivery.
Information we collect
We collect information directly from you and automatically via our website, ensuring transparency and data minimisation at all times.
Information you provide directly
- • Personal contact information, such as name and email
- • Details relevant to your enquiry or consultation
- • Any correspondence, messages, or feedback shared
- • Documentation shared for analysis or review
- • Preference details for contact or services
Information collected automatically
- • Device information, including browser type and version
- • Usage data, like pages viewed or time spent
- • Cookies to remember session preferences (see cookie policy)
- • Technical data for security and troubleshooting
- • Traffic and analytics for website improvement
How we use your data
Your personal information is used strictly to provide requested services, process enquiries, and enhance your experience with xeltrionavo.
- • Respond to your requests for information
- • Arrange and deliver consultations securely
- • Maintain accurate documentation for our records
- • Improve our offerings and website functionality
- • Comply with Australian privacy laws
- • Monitor data for fraud or misuse prevention
- • Contact you with updates if requested
Our promise: We never sell or disclose your data for marketing purposes and only use trusted providers for secure data storage or communications.
When we share information
We only share your data with third-party service providers essential for operations and always under strict confidentiality agreements.
About our service providers
Carefully selected partners help with IT, communications, and security. They follow our privacy standards and legal requirements.
Legal and regulatory compliance
We may be required to share data with authorities in accordance with Australian law.
Anonymous statistics
Aggregated data is used internally to analyse trends but never to identify individuals.
Your privacy rights
You have the right to access, correct, delete, object to, or restrict use of your personal data at any time, as stipulated by GDPR and Australian law.
- • Request a copy of your personal information held
- • Ask us to correct inaccurate personal data
- • Request deletion of your data from our records
- • Obtain your data in a portable format
- • Object to processing under certain conditions
- • Request limits on the use of your personal data
If you have privacy questions or want to exercise your rights, please contact our team using the details on this website.
How we keep your data secure
We use a combination of technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
Technical security measures
- • Encryption for stored and transmitted data
- • Secure server infrastructure
- • Continuous monitoring for security risks
- • Multi-factor authentication for accounts
Organisational security measures
- • Regular privacy and security training for staff
- • Strict internal data access protocols
- • Routine audits and compliance checks
- • Incident response planning and review
How long is personal data kept?
Personal data is retained only for the period required to deliver services, fulfil legal obligations, or as requested by you.
- • Account and contact details kept during service
- • Advice and recommendations retained securely
- • All correspondence stored for compliance
- • Fee and payment records managed securely
- • Contacted only with express permission
Retention duration may vary depending on service provision and legal requirements.
Cross-border data transfers
Your data may be transferred outside Australia to trusted partners, always under strict safeguards in compliance with law.
- • Only trusted providers with security protocols
- • Standard contractual clauses for overseas transfers
- • Compliance checks for third-party security
- • Ongoing monitoring of data export practices
Cookies and similar technologies
Our website uses cookies to enhance usability, remember your preferences, and support secure sessions. See our cookie policy for full details.
Types of cookies used
- • Enable website features and security settings
- • Monitor website usage and optimise experience
- • Remember user preferences and settings
- • Assist with communication forms and support
You can manage or disable cookies at any time in your browser settings.
Policy updates and changes
We may update this policy to reflect legal or operational changes. Major amendments will be announced on our site.
- • Notice posted on the website homepage
- • Email notification if you are subscribed
- • Version and date updated on the policy page
- • FAQs reflecting any changes
Please review this page regularly to stay informed of updates.
Contact for privacy matters
For questions or concerns about your privacy, contact our team using the details below.
xeltrionavo
66 Clarence Street, Sydney, NSW 2000 Australia
Phone: +61 7 9723 0317
Email: content@xeltrionavo.com
Last updated: November 13, 2025
Effective date: November 13, 2025